Privacy Policy

Caigne Fiduciary Services, LLC - Professional Fiduciary Services
Effective Date: January 1, 2018
Last Updated: September 24, 2025

Caigne Fiduciary Services, LLC ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through SMS text messaging.

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Contact Information: Name, address, phone number, email address

  • Financial Information: Account numbers, financial records, tax information (as required for fiduciary services)

  • Legal Information: Legal documents, court orders, estate information, trust documents

  • Health Information: Medical records or health-related information when relevant to fiduciary duties

  • Communication Records: Records of our communications with you, including emails, phone calls, and text messages

  • Website Usage Data: IP address, browser type, device information, and website navigation patterns

SMS Information

When you opt-in to receive SMS messages from us, we collect:

  • Mobile phone number

  • Message delivery status

  • Response data (STOP, HELP, or other replies)

How We Use Your Information

We use your personal information for the following purposes:

Fiduciary Services

  • Performing our duties as your professional fiduciary

  • Managing your financial affairs, estate, or trust

  • Communicating with financial institutions, attorneys, and other relevant parties

  • Preparing required reports and documentation

  • Ensuring compliance with legal and regulatory requirements

Communication

  • Sending important updates about your account or services

  • Providing customer support and responding to inquiries

  • Sending appointment reminders and service notifications via SMS (with your consent)

Legal and Compliance

  • Meeting legal obligations and regulatory requirements

  • Protecting against fraud and unauthorized access

  • Maintaining records as required by law

SMS Text Messaging

Consent and Opt-In

If you consent to receive informational, appointment reminder, and service update SMS from Caigne Fiduciary Services, LLC, you agree to receive informational and service-related SMS from us.

  • Reply STOP to opt-out

  • Reply HELP for support

  • Message & data rates may apply

  • Messaging frequency may vary

SMS Information Sharing

No mobile opt-in or text message consent will be shared with third parties or affiliates.

Message Types

We may send the following types of SMS messages with your consent:

  • Appointment confirmations and reminders

  • Important account updates and notifications

  • Service-related information and alerts

  • Administrative messages regarding your fiduciary services

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Banking and financial services

  • Legal and accounting services

  • Technology and security services

  • Court reporting and documentation services

These providers are contractually bound to protect your information and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by:

  • Court orders or legal process

  • Government investigations or regulatory requirements

  • Compliance with fiduciary duties and legal obligations

  • Protection against fraud or illegal activities

Professional Obligations

As professional fiduciaries, we may need to share information with:

  • Courts and legal authorities

  • Beneficiaries and interested parties (as legally required)

  • Financial institutions and investment advisors

  • Healthcare providers (when relevant to our fiduciary duties)

  • Tax authorities and accountants

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Secure data storage and transmission

  • Access controls and authentication

  • Regular security assessments and updates

  • Staff training on privacy and security practices

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our fiduciary services

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce our agreements

  • Meet professional record-keeping obligations

Retention periods vary based on the type of information and legal requirements, typically ranging from 5 to 7 years after the completion of services.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

  • Request access to your personal information

  • Request correction of inaccurate information

  • Update your contact preferences

SMS Opt-Out

  • Reply STOP to any text message to opt out of SMS communications

  • Contact us directly to modify your communication preferences

Communication Preferences

  • Choose how you receive communications from us

  • Opt out of non-essential communications

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on our website

  • Sending notification via email or SMS (if you have opted in)

  • Providing notice as required by law

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Caigne Fiduciary Services, LLC
PO Box 12088
Portland, OR 97212
Phone: (503) 922-2730
Email: info@caignefs.com

For SMS-related inquiries or support, reply HELP to any text message or contact us using the information above.

Compliance Note: This Privacy Policy is designed to comply with applicable federal and state privacy laws, including SMS TCR requirements, fiduciary regulations, and data protection standards.